Customer relationship management : concepts and technologies
By: Buttle, Francis.
Material type: BookPublisher: Amsterdam : Elsevier, 2004Edition: 4th ed.Description: xviii,359p.ISBN: 9781138498259.Subject(s): Customer relations -- Management | Relationship marketing | Customer services -- Management | Customer relationsItem type | Current location | Call number | Status | Date due | Barcode |
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Books | Ziauddin Faculty of Engineering, Sciences, Technology & Management Library - N On Display | HF 5415.BUT 2004 (Browse shelf) | Available | 22713 |
includes index.
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